Last Updated: September 25, 2026

Welcome to EL Safwa. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. General

EL Safwa operates this website and provides its products and services to customers through the website.

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable laws.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and product appearance may vary slightly depending on your device or screen settings.

EL Safwa reserves the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Prices and Payments

All prices displayed on our website are in Egyptian Pounds (EGP) unless otherwise stated.

We reserve the right to change product prices at any time.

Payment options available to customers will be displayed during the checkout process.

An order is considered confirmed once the required order information has been submitted and the order has been accepted by EL Safwa.

4. Orders

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, contain incorrect information, or involve unauthorized use of our services.

If an order is cancelled after payment has been made, any eligible refund will be processed according to our Return and Refund Policy.

5. Customer Information

You agree to provide accurate and complete information when placing an order, including your name, phone number, email address, and delivery address.

You are responsible for ensuring that the information provided is correct and up to date.

EL Safwa is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

Orders are delivered according to our Shipping Policy.

Estimated delivery times are not guaranteed and may vary due to circumstances outside our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

By placing an order, you acknowledge and agree to the terms stated in that policy.

8. Product Use

Customers are responsible for using our products according to the applicable product instructions and recommendations.

For skincare and personal-care products, we recommend reviewing the ingredients and usage instructions before use.

If you have known allergies or sensitivities, you should check the product information carefully before purchasing or using the product.

EL Safwa is not responsible for improper use of products or use contrary to the provided instructions.

9. Intellectual Property

All content available on this website, including but not limited to:

• Brand name and logo

• Product images

• Text and descriptions

• Graphics and designs

• Website layout

• Videos and other media

is owned by or licensed to EL Safwa and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

10. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You may not:

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Use the website to commit fraud

• Submit false or misleading information

• Copy or misuse our content or intellectual property

• Use our website in a way that violates applicable laws or regulations

11. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics services, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

EL Safwa is not responsible for the policies or practices of third-party services.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, EL Safwa shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

EL Safwa reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated date.

Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Brand: EL Safwa
Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]
Address: [Your Business Address]

Thank you for choosing EL Safwa.