Last Updated: September 25, 2026

At EL Safwa, we are committed to delivering your orders safely and as quickly as possible.

1. Shipping Availability

We currently offer delivery within the Arab Republic of Egypt.

Orders are delivered to the address provided by the customer during checkout.

2. Processing Time

Orders are usually processed within 1–2 business days after they are placed.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery times may vary depending on your location and the shipping provider.

Generally:

• Cairo & Giza: 1–3 business days

• Other Governorates: 2–5 business days

Delivery times are estimates and may be affected by factors outside our control, including weather conditions, public holidays, high order volumes, or courier delays.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the delivery location and applicable shipping rates.

Any available free-shipping offers will be subject to the terms and conditions of the relevant promotion.

5. Order Tracking

When available, tracking information may be provided after your order has been shipped.

You can use the tracking information to follow the status of your delivery.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address and phone number.

If an order cannot be delivered because of an incorrect or incomplete address or unavailable contact information, additional shipping charges may apply for a second delivery attempt.

7. Delayed Deliveries

While we do our best to ensure timely delivery, EL Safwa is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

If your order has been significantly delayed, please contact us and we will assist you in checking its status.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos or videos of the package and products.

We will review the issue and assist you according to our Return and Refund Policy.

9. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Brand: EL Safwa
Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

We appreciate your trust in EL Safwa and look forward to delivering your order.